Susanna was born and educated in the UK. She has worked in language education as a teacher, trainer and manager for nearly 40 years. She has been a member of the Eaquals ‘family’ since 2002 as a corporate (IHW) and then as an individual member. Susanna managed the Inspection Scheme and revised the Scheme for Version 7 2012-14. Her skills are in people management, project management, organisation, conflict resolution and listening. Susanna’s concerns are the future and expansion of Eaquals as a beacon for quality in language education and, as such, a contributor to the development of international and intercultural communications.